Collaborate is reporting a permissions error or the microphone icon is not turning green when you try to enable it.

If you do not see the microphone icon at all then moderators will need to give you permission to share audio. The microphone icon will appear green when it is on.

Ensure that you have turned on your microphone in Collaborate.

Microphone is not working (attendees cannot hear you)

Turn down your speaker volume as low as possible.

Mute your microphone when you're not talking.

Switch to a headset (or even just headphones).

If you or someone else are causing audio feedback when the microphone is turned on the solution is to stop audio from the speakers from going back into the microphone: Web conferencing programs use feedback cancellation to try to prevent this audio feedback but it is not always successful.

If you are connecting through a VPN (virtual private network), try connecting with the VPN disabled.įeedback is caused by audio from your speakers going back into your microphone.

If you are using a wireless connection that may be of poor quality, try a wired connection.

Firefox is also supported but will only display 2 videos.

If you are connecting from an iOS device (iPhone/iPad) review the steps on the Collaborate instructions page.

Audio loss means that some of the audio being sent from your computer to the Collaborate server is being lost, and this is caused by the quality (not speed) of your internet connection. Above zero and below 3% usually causes only minimal audio glitches, 3-5% is more significant, while above 5% can seriously impact your experience. Ideally the 'Loss' will be zero, and for most people it will be zero. To see the quality of your internet connection while connected to Collaborate, hover your mouse over the network quality icon to the right of your name in the attendees panel (shown below). You may also try an internet connection at another location.

Alternatively, you can use phone access: click on My Settings at the bottom on the left and click Use your phone for audio (Note that long distance charges may apply). Moving closer to your wireless router may also help. If possible, connect to the internet through a wired connection (not wireless). Troubleshooting Disconnects or frequent audio dropoutsĭisconnects or frequent audio dropouts are usually caused by the quality of your internet connection. Alternatively, you may contact Blackboard support, which is listed at the bottom. Having an issue with your technology? Select the issue that you are experiencing and work through the suggested solutions.

Victoria 2 keeps crashing